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Some consider an organization’s ability to rapidly pivot, innovate and capitalize on turmoil a miracle! Those in the continuous improvement field view these capabilities as benefits of a resourceful and engaged workforce. ...

Charged with the task of changing behaviors among a nation of over 300 million people is hard to grasp. However, those of us responsible for leading change, in our own organizations, should take note. ...

In leading change initiatives, we have yet to find an organization that communicates too much. Using all communication forms, channels, and techniques available exponentially increases support and participation. Update progress regularly, and share successes, failures, and challenges. Acknowledging disappointments and adversity demonstrates honesty and confirms real-life issues that need to be overcome. ...

In leading change initiatives, we have yet to find an organization that communicates too much. Using all communication forms, channels, and techniques available exponentially increases support and participation. Update progress regularly, and share successes, failures, and challenges. Acknowledging disappointments and adversity demonstrates honesty and confirms real-life issues that need to be overcome. ...

A well-articulated vision can act as a “North Star” for an organization. It provides clear direction, inspires confidence in the future, and establishes the basis for developing a comprehensive strategy. Unlike strategies and goals, a vision remains constant and seldom changes. Furthermore, the likelihood of an endeavor becoming the “flavor of the month” is diminished as the vision answers many questions before they are asked and communicates to the organization that necessary resources will be provided....

“Everyone has a plan until they get punched in the mouth” Mike Tyson. Just as the pandemic laid bare the lack of preparedness among the world health organizations and most governments, it also demonstrated how some organizations can smoothly pivot and adapt....

The requirement for every organization to continually improve remains unrelenting. Many have discovered how to accomplish this successfully, unfortunately, many more have not! This book dives deep into how to meet the challenge to continually improve and sustain these improvements over time......

Throughout the span of your improvement efforts, there will be scores of occasions to recognize good work and progress – if you are looking for them. Identifying and seizing these opportunities should be very deliberate and not simply an ad hoc action that occurs occasionally....